Home - Return Policy
« Go Back
LonsdorShop.co.uk

Return Policy

Read return policy on lonsdorshop.co.uk website 

Quality Problem

If you receive your item in bad quality or it is broken in transit, please contact us within 48 hours after you got it. And send us the broken part picture or error picture to our email: Sales@LonsdorShop.co.uk. Our customer service will check it and you need to return us the bad one and we exchange new item to you timely.

30 days return policy. If you have any problems, contact us in time, We do not accept any returns after 30 days, no exceptions. If you need to return item, must contact us to get the return address, can not return it as the address we sent to you. the return address are different address. IFyou send the item to the address in invoice, it will be lost, we can not recieve it, PLEASE be aware, and we are not responsible for it.
 
Ordered wrong products: If you order a wrong item, you must tell us timely after you finish payment, if the item has been shipped out, it can not be returned for refund, think mind before ordering. However, we can exchange for other items. You need to receive it, and then contact our customer service for help, if you need to exchange for other items, if we can exchange for you, you need to pay the shipping cost to us as well as return to you.

Physical Damaged Items: If the item is damaged by yourself, we CAN'T provide exchange service for you. But you can return for repair.
 
we send you the wrong item.
We will be 100% responsible for any fee caused by this. You can return the wrong item back to us to get full refund or resend you the right item, and we pay the shipping cost to send back.

What you should do before returning for replacement: Contact our customer service to tell us your problem. What's wrong with your item and what you want us to do for you.

How much will be my refund?

Refunds will only be issued on the part itself minus any discounts and/or restocking fees. Outgoing shipping charges are not refundable for any reason. After confirmation with seller, we will issure refund to your paypal address.